Obscure Box

Thoughts from inside the obscure box

October 27, 2009

Talking to 'real' people

Posted by : Michael Lund
Filed under : Language, Media, Observation, Style

Who hasn't cursed at the automated telephone answering systems that have infected many organisations today?

Press 1 for rage, press 2 for even more rage and press 3 if you would like to swear at our automated response system in another language.

"I just want to talk to someone," a very forward UK bank advert once said many decades ago.

Amused then to find this message on the About section of the Grandparents Information website.

Are they 'real'?

Are they 'real'?

Why the speech marks on real?

Partial quotes have their place but they can also convey some doubt or uncertainty over what is said. It 'may' be true.

Surely better for Grandparents Information just to say that when people call they will speak to a real person.

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All thoughts and comments here are the honestly held personal opinion of Michael Lund and are based on the information available at the time of publication.